“People have received care and support in a manner that promoted and respected their privacy, dignity and independence.”

“Care records have been kept up to date in recognition of the changing needs of people using the service.”

“Information documented in care plans has ensured the delivery of care is planned and meets the needs of individuals.”

“Staff expressed a clear understanding of the principles of safeguarding vulnerable people and the procedures for dealing with any incidents.”

” All staff have received supervision and training to enable them to provide care and support to people.”

“The provider had systems in place to monitor the quality of service that people receive. The provider has ensured people who use the service are safe. The quality of care provision has been monitored and improvements have been made when concerns or shortfalls have been identified.”